Latest In: Featured

CAMP customer experience customer journey mapping ecommerce curation Featured personalization toy retailer
The main panel of the Camp Gift Finder tool encourages visitors to select from their age range and then answer a series of more specific questions.

Camp Puts Curation at the Center of Revenue Creation with Gift Finder Tool

During the heart of the holiday season, experiential toy retailer Camp launched Gift Finder, an interactive tool designed…

Features February 13
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Benefit Cosmetics campaign for its new blush was a marketing triumph.

How Benefit Cosmetics Turned a Product Launch into an Event (and a Major Marketing Win)

As any beauty loyalist will attest, there is nothing more gut-wrenching than a favorite product being discontinued. Beauty…

Features February 10
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Batteries Plus is powering its future with a sweeping digital transformation.

Batteries Plus: Customer Data and Store Expertise Power Sweeping Digital Transformation

When the first Batteries Plus opened in 1988 in Green Bay, Wis. it was a groundbreaking retail concept,…

Features February 9
Argent clienteling community building customer experience design:retail design:retail Featured experiential retail Featured one-to-one service Retail ThinkTank (2023) Retail ThinkTank: Store Design & Experience (2024) store design store strategy

Why Argent’s Store Design Supports Community Events and 1:1 Styling Sessions

Following a pandemic-induced pause in its brick-and-mortar retailing, women’s workwear retailer Argent has opened a store in NYC’s…

Features February 8
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An image of the Tiffany & Co. NFT, which was quickly sold out

With Growth Top-of-Mind, Luxury Brands Focus on Digital Goods and Virtual Experiences

Macroeconomic forces — from inflation to corporate layoffs and the unknown impacts of a recession — are creating…

Features February 7
clienteling composable commerce composable stores design:retail design:retail News digital transformation Featured headless commerce in-store fulfillment MACH Alliance Mercaux mobile pos omnichannel strategies progressive web apps self-service checkouts universal baskets
New research finds that retailers are actually planning to invest more in light of an impending recession.

New Research: Retailers Plan to ‘Invest Their Way’ Through Impending Recession

So far, 2023’s business outlook has been marked by uncertainty: Will a recession hit, and if so, how…

Features February 6
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HATCH is Reinventing Maternity Retail — and Now Plans to Bring 3 Legacy Brands Along for the Ride

Maternity retail has long been an underserved niche, with only a few major brands dedicated to creating relevant…

Features February 3
brick-and-mortar strategy customer service Daniel's Jewelers Featured financing in-store experience merchandising strategy store expansion

How Daniel’s Jewelers Designs Stores and Shopper Experiences for Hispanic Consumers

Joseph Sherwood founded Daniel’s Jewelers in 1948 to make jewelry more accessible for all families. Over the years…

Features February 1
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Copper Compression uses voice commerce to increase brand recall among online shoppers.

Listen Up: Copper Compression’s Voice Commerce Play is (Almost) All About Brand Recognition

There was a time, about five or so years ago, when voice commerce was going to be the…

Features January 30

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