Report: Amazon, Apple, Tractor Supply, Williams Sonoma Lead In CX Rankings
Retailers today face a new reality — stores function as the fulfillment centers for their digital counterparts, and…
News January 17
Latest In: ForeSee
Kohl’s, Apple Provide Best Cross-Channel Experiences
With consumers increasingly blind to which “channel” they use during their multi-touch point shopping journeys, it’s no longer…
Features December 15Larry Freed Shares Lessons Learned From “Innovating Analytics”
Businesses across industries can mine significant value from collecting, analyzing and leveraging customer feedback and data. Not only will leveraging…
Executive Viewpoints December 19
Analyzing The Customer Experience To Drive Cross-Channel Growth
Regardless of a retailer’s category or price point, customers are central to a company’s overall success. Whether they’re…
Features December 11WoMI Revealed As Next-Generation Customer Experience Metric
Simple evaluations of customers’ shopping experiences can deliver the analytics retailers need to assess and improve the customer…
Features November 18Larry Freed Kicks Off Holiday Webinar Series
The gradual economic recovery shows promise that overall consumer spending will increase during the 2013 holiday season, according…
Features September 16Using Omnichannel Tactics To Cement Customer Loyalty
Following is Part 2 of the two-part report, titled: Customer Loyalty In 2013 And Beyond. In this article,…
News July 30The Evolution Of Net Promoter Score: WoMI
By Larry Freed, President and CEO, ForeSee Net Promoter Score, commonly referred to as NPS, was first…
Executive Viewpoints July 29ForeSee, Millennial Media Share Mobile Trends, Holiday Expectations
The Mobile Marketing Summit: Holiday Focus 2012 conference was held during September 13, 2012, at the National Museum…
News September 19Featured
Latest Podcasts
Latest Resources
