Latest In: generative AI

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Search behavior is changing, here's how brands can respond.

What Shifts in Online Search Behavior Really Mean for Brands

We’ve all heard the stat — more shopping searches now start on sites like Amazon or TikTok than…

Features September 28
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How to Give Luxury Shoppers the Digital Experience they Desire

Despite a recent rocky economy — seized by inflation and supply chain pains — the global luxury retail…

Executive Viewpoints September 27
#holiday2023 ci&t generative AI Melissa Minkow search

What to Expect and What to Wish for from Retailers this Holiday Season

Last holiday season would have marked a certain “post-pandemic” normalcy, but extreme excess inventory and inflation significantly impeded…

Executive Viewpoints September 18
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Ebay is working on a new version of its Magical Listing tool that uses images and generative AI.

Ebay Develops New AI Listing Tool to Streamline Seller and Buyer Experiences

Sellers on any online marketplace know that the key to success is a well-constructed product detail page (PDP).…

News September 11
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Forrester Report: 6 Steps for B2C Marketers Seeking Wins in 2023

Two types of technological change are causing the proverbial sleepless nights for business-to-consumer (B2C) marketers: updating data strategies…

Features September 8
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AI

4 Ways AI Can Support Business Growth

Retailers are tackling pressing issues, from wavering customer loyalty to finding the next channel or platform they need…

Features September 7
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How AI Can Help You Create Human-Centric Retail Experiences

Generative AI may be generating buzz, but for tech-savvy retailers, AI is not a new technology. Conversational AI…

Executive Viewpoints August 31
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Customer loyalty research from Retail TouchPoints reveals that brands are diversifying their toolkits to better resonate online.

How Are Retailers Driving Shopper Retention and Loyalty?

Nearly two-thirds of consumers (65%) say they “love” fewer than three brands, according to a U.S.-based survey conducted…

Features August 30
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How Enterprise Modernization and Artificial Intelligence are Charting a New Course for the Consumer Industry

The latest Consumer Price Index (CPI) data highlights a significant deceleration in inflation, now standing at half of…

Executive Viewpoints August 17
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