Latest In: Lithium

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Sephora Drives Advocacy With BeautyTalk Program

Consumers are “the best sales people we have in our stores because these women know about beauty —…

Features June 19
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Welcome To The Customer Economy

Consumer adoption of social media has been nothing short of breathtaking, increasing a full 356% since 2006, according…

Executive Viewpoints January 27
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Forrester Analyst Shares Social Customer Service Best Practices

Quality customer service is the backbone of every successful retail organization. By ensuring customers are satisfied, retailers can…

News May 22
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