The Future Of Social Commerce Is Mobile: Instagram, Peer-To-Peer Marketplaces, Chat Lead The Way
While retailers have tried to solve the puzzle of “social commerce” for years now, it appears the missing…
Features June 7
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3 Ways To Optimize Your Store For The Ultimate Shopper Experience
By Alexa Lemzy, TextMagic In the modern retail market, creating an enjoyable and convenient shopping experience is just…
Executive Viewpoints April 26
Shopgate Unveils In-App Live Chat Feature
Shopgate has debuted an in-app live chat capability, powered by Intercom. The feature is designed to give retailers…
News February 8
Newegg Unifies Self-Service, Live Chat To Power Omnichannel Concierge
As a major pure play computer parts and electronics retailer, Newegg has had to prioritize the customer service…
News December 12
LiveWorld Launches Chatbot Management For Facebook Messenger
LiveWorld has launched chatbot management software for Facebook Messenger, designed to enable chatbots to automatically hand off consumer…
News December 6
PetFlow Online Redesign Focuses On Relationship-Building With ‘Pet Parents’
PetFlow, a retailer of specialty pet food and supplies, has revamped its e-Commerce store as part of an…
Features April 22Newegg To Deliver Chat Via Facebook Messenger; Will More Retailers Follow?
Newegg, an online computer products and hardware retailer, has partnered with Facebook to offer its Messenger platform as…
News April 8
Shinola Leverages Live Chat Capabilities To Boost Conversion Rates 1,600%
In looking to engage with consumers at every point in the decision-making journey, watch and bicycle retailer Shinola…
Features March 16
Moxie Suite Combines Live Chat, Intelligent Decisioning To Anticipate Consumer Intent
Moxie has released a digital engagement suite designed to enable retailers to staff their online storefronts. The suite…
News March 1Featured
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