75% of Shoppers See Positive Potential for AI, so Retailers Must be Ready for an AI-Driven Future
This is the first article in our series on AI in Retail. Read the second article, detailing AI’s…
Features February 23
Latest In: liveperson
LivePerson Launches Instagram Integration to Help Improve Social Media Messaging
Conversational solution provider LivePerson has integrated Instagram messaging into its Conversational Cloud platform. This new feature can help…
News November 19
David’s Bridal Implements Chatbot to Improve Messaging Traffic Management
David’s Bridal has launched a messaging-powered experience for customers led by concierge bot “Zoey.” The chatbot, which is…
News November 13
My Smartphone, Myself
This past week I attended the day-long Aspire event in New York City. The hundreds of attendees were…
Editor's Perspective October 27My Smartphone, Myself
By Adam Blair, Executive Editor This past week I attended the day-long Aspire event in New York City.…
Executive Viewpoints October 27
Backcountry.com Taps Live Chat To Build One-To-One Relationships With Customers
As consumers become more savvy and comfortable browsing and buying online, they’re relying less on call centers and…
Features January 2A New Perspective On Digital Engagement
The modern customer is constantly evolving. Her demands, tastes and preferences are changing on a dime, largely due…
Executive Viewpoints August 5
Nine West Sees 15% Lift In Conversions With LivePerson
Consumers consider a multitude of factors while shopping for shoes: Overall style, color and fit, among others. While…
Features August 4What Will The Future Of Digital Engagement Hold?
As a part of the retail industry, you most likely recognize that digital channels are becoming more important…
Executive Viewpoints November 19Featured
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