Latest In: magid

How The COVID-19 Crisis Impacts The Employee-Customer Relationship And How To Keep It Strong

For decades, the ‘Service-Profit Chain’ concept that engaged employees led to satisfied customers and ultimately, greater profitability, has…

Executive Viewpoints July 6

Subscription Retailers’ Expansion Strategy? Holiday Gift-Giving

Giving a subscription allows a single gift to stretch well into the future, and they are becoming increasingly…

News November 21