Amazon Deploys AI Tools to Simplify and Speed Deliveries
In its never-ending quest to get products to customers more quickly, Amazon has deployed three AI-powered innovations designed…
News June 13
Latest In: NLP
Retail’s AI Evolution: From Chatbots to Personal Shopping Concierges
Dealing with customer service for a faulty product or return? You’ve probably felt the frustration firsthand. What should…
Executive Viewpoints March 27
Generative AI in Retail: 4 Predictions for 2025
The retail industry’s rapid adoption of generative AI technologies will continue in 2025. Throughout 2024, many retailers moved…
Executive Viewpoints February 4
Unlocking AI’s Potential for Retail Advertising
In an increasingly fast-paced advertising landscape, AI is no longer a futuristic concept — it’s here and a…
Executive Viewpoints January 28
The Secret to Solving Retail’s $743 Billion Returns Problem: Intelligent Customer Support
With returns siphoning off a staggering $743 billion from retailers’ bottom lines in 2023, it’s clear that the…
Executive Viewpoints January 17
AI and the Art of Non-Linear Customer Experience
In the not-so-distant past, customer experience (CX) was a straight line — a predictable journey from point A…
Executive Viewpoints April 22
How Conversational Commerce Will Fill the Cookie Void
Removing cookies will wreak havoc on marketers, as they won’t have access to third-party data that many companies…
Executive Viewpoints March 20
Ecommerce’s AI Playbook: Data, Personalization and Scalability
Once upon a time, finding the perfect product online was like wandering the aisles of a library without…
Executive Viewpoints December 18Featured
Latest Podcasts
Latest Resources
