American Express Business Insights Brooks Brothers customer experience Gen Y Ken Seiff luxury retail mobile mobility multichannel NRF12 retail Retail TouchPoints
The rapid emergence of mobile devices and social platforms in recent years has presented retailers with more channels…
Executive Viewpoints
July 24
A.T. Kearney Aberdeen Group best buy Bob Willett Christina Heggie Christopher Krywulak connected consumer connected consumer series consumers customer data customer engagement customer experience Customer loyalty customer satisfaction customer service Facebook Forrester Research Gary Schwartz Google Impact Mobile in-store experience iQmetrix Jump.ca Katalyst Group Kevin Permenter Kris Parker loyalty programs Mary Anna Gunn merchandising merchandising decisions mobile mobile app mobile technology Motion Computing National Retail Federation NRF12 online experience personalized offers Pinterest Retail Systems Research Retail TouchPoints RSR Research Scott Knaul social media social shopper Steve Rowen store variability Tesco user friendly workforce management
Retail TouchPoints recently completed its eight-part webinar series covering the most challenging issues on retailers’ minds and in…
News
July 3
Adena DeMonte Alexandra Wilkis Wilson Android Badgeville best buy bunchball check-in apps customer behavior e-commerce eBay ecommerce enterprise engagement Enterprise Gamification foursquare Gabe Zichermann Gamification By Design Gamification Co gaming strategies Gartner Research Gilt Groupe Groupon in-store traffic iPhone loyal customers loyalty programs mobile apps National Retail Federation NRF12 Rajat Paharia retail Retail TouchPoints shopkick shopping
This is Part III of “Gamification In Retail,” a four-part series discussing the growth of gamification: what it…
News
March 27
cross-channel crosschannel Electronic Produc Coe Information Services Electronic smart tags EPC Information Services Gary Schwartz iPhone National Retail Federation NFC NFC-enables phones NRF NRF12 retail 2.0 rfid RFID tags Walmart
Once again this year, the ol’ Javits Center in New York hosted retail folk from across the country. It…
Executive Viewpoints
February 6
cross-channel crosschannel Electronic Produc Coe Information Services Electronic smart tags EPC Information Services Gary Schwartz iPhone National Retail Federation NFC NFC-enables phones NRF NRF12 retail 2.0 rfid RFID tags Walmart
Once again this year, the ol’ Javits Center in New York hosted retail folk from across the country. It…
News
February 6
2011CEA customer engagement Customer Engagement Award Inkjet Superstore National Retail Federation NRF NRF12 Retail TouchPoints social media Social Q&A Turnto Networks
During the National Retail Federation conference, we honored InkJetSuperStore with a Customer Engagement Award for the Social Media…
Executive Viewpoints
February 1
Abercombie & Fitch customer engagement e-commerce ecommerce Gilt Groupe IBM IBM Watson National Retail Federation NRF 2012 NRF12 shopping behavior
As the amount of readily-available retail data continues to multiply, capturing useful and accurate information can be overwhelming…
News
January 18
