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When Bots Shop: Why Brands Should Stop Ignoring ChatGPT Commerce and Start Designing for it

As OpenAI expands ChatGPT’s commerce capabilities through partnerships with Shopify, Walmart and PayPal, a quiet transformation is underway.…

Executive Viewpoints February 3
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2026 Predictions: The Promises (and Perils) of AI

We’ve held off on discussing AI as long as we could, but we’re only human. It was the…

Features January 8
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2026 Retail Predictions: More AI, Yes, but That’s Not All, Folks

The Times Square ball has dropped, the champagne has gone flat and the New Year’s resolutions are…wavering, but…

Features January 6
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NRF 2025 Preview: New York’s Javits Center Once Again Becomes the Center of the Retail Universe

NRF 2025: Retail’s Big Show will return to New York City’s Javits Center January 12-14, with attendees from…

Features January 9
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Retail Media Networks: The Key to Winning CPG Partnerships this Holiday Season

As the holiday season approaches, retailers have a significant opportunity to enhance and showcase their retail media network…

Executive Viewpoints September 20
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Four Ways Retailers can Boost Retail Media Network Profitability

Retail media networks (RMNs) are rapidly becoming one of the most lucrative digital ad formats, with predictions suggesting…

Executive Viewpoints April 25
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Wawa Joins Retail Media Network Club

Wawa has launched Goose Media Network, the c-store chain’s retail media network (RMN), to give brands the opportunity…

News February 27
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Beyond Shopping: How Retailers can Turn Stores into Experiential Hubs

Despite the surge in online shopping, physical stores remain essential for retailers, providing a space for customers to…

Executive Viewpoints December 13
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As the stress of the holiday season reaches its peak, retailers need to focus on the employee experience (EX) to fulfill their brand promise.

Want to Have Great CX This Holiday Season? Focus on Employee Experience First

This is Part 1 of The Holiday Readiness Series, which will feature tactical tips and takeaways from experts…

Features October 25
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