Toad & Co., Oregon Duck Store Leverage ERP To Simplify Reporting, Data Analysis
“Unified commerce” appears to be as much of a buzzword as an actual concept in retail. But two…
Features February 27
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Nordstrom And Neiman Marcus Named ‘Omnichannel Leaders’ In L2 Report
Retailers across product categories are focusing strategically on integrating their business divisions and improving their omnichannel customer experiences.…
Features September 16
Retailers Increase Spending On Product Listing Ads By 300%
Google’s Product Listing Ads (PLAs) are playing a major role in the company’s “pay-to-play” ad format. Over the…
Features March 3
Recap Of The 2014 NRF Big Show: Editorial Perspectives, News & Sessions
This year Retail TouchPoints sent its largest team ever to the NRF Big Show. Yet, no matter how…
Features January 2014 Retailers Win Customer Engagement Awards
As we move into 2014, retailers are focused on finding creative, innovative and compelling new ways to engage…
News December 10Using Omnichannel Tactics To Cement Customer Loyalty
Following is Part 2 of the two-part report, titled: Customer Loyalty In 2013 And Beyond. In this article,…
News July 30Mobile Improves Customer Loyalty And Personalization
Approximately half (46%) of retailers have a mobile strategy in place and see increased loyalty and personalization, not…
Features July 23Leading Retailers Use Interactive Technology To Improve Brand Experiences
Following is Part 2 of the Retail TouchPoints series, titled: How Innovative Technologies Are Saving The Store.…
News July 16Seven Keys To Building A Next-Generation Customer Service Platform
More consumers are using mobile devices, online communities and social media to initiate customer service requests. This shift…
Features April 16Featured
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