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2017: The Year Of The Chatbot

If 2016 was the year chatbots entered the retail scene, then 2017 will be the year brands will…

Features January 5
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Needle And TurnTo Partner To Speed Answers To Customer Questions

As part of a new partnership, Needle will now respond to customer questions through the Social Q&A platform…

News October 21
Retail Trendcaster Webinar Series
Retail Strategy & Planning Series
Holiday ThinkTank