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customer service Forrester Research mPOS pos research retail Retail technology Retail TouchPoints shoedazzle

Customer Experience Technologies That Are Reshaping The Retail Environment

As the role of technology in everyday life evolves, so do the expectations of consumers and how it…

Executive Viewpoints June 18
dave bruno JDA Software research retail Retail TouchPoints workforce in motion: recruiting workforce management

Exclusive Webinar: Mobile Helps Engage Millennial Employees

If 2012 was declared “the year of the mobile consumer,” 2013 may be “the year of the mobile…

Features June 18
coupons.com digital coupoining research retail Retail TouchPoints shopping

Digital Coupon Users Spend 42% More Than Average Shoppers

Digital coupon users shop more frequently and spend significantly more during each trip than the average U.S. consumer,…

Features June 3
payments research Retail Payments: When The Future Becomes Now Retail Systems Research Retail Winners RSR

Retail Winners Focus On Consumers And Reducing Exposure To Credit Cards

The primary focus for Retail Winners today is the customer, according to a Retail Systems Research (RSR) payments…

Features March 25
Invodo mobile research retail Retail TouchPoints smartphone tablet video video analytics

Product Videos Increase Consumer Confidence In Online Purchases

Online product videos help generate purchases by bringing shoppers closer to the items they’re considering. More than half…

Features February 25
Adobe research retail Retail TouchPoints smartphone tablet

Retail And Catalog Apps Gain Popularity Among Mobile Shoppers

Increased consumer interest in shopping apps means retailers must adapt to meet rising expectations for specialized mobile shopping…

Features February 19
Accenture customer behavior Oxford Economics research retail Retail TouchPoints shopper behavior

Accenture Uncovers 10 Dimensions Of Customer Behavior

After surveying 600 business executives and 10,000 consumers in 10 countries, Accenture has outlined 10 behavioral elements that…

Features February 11
BIGinsights CFI Group economy Gartner Research Greg Girard mike Murphy mobile price comparison Nordstrom Pam Goodfellow pricing research Sephora shopper engagement shopping

Competing Beyond Price To Maximize Customer Loyalty

  Following is Part 3 of the Retail TouchPoints series focused on Pricing Challenges In An Omnichannel World.…

News February 4
demandware digital technology research retail Retail TouchPoints rob garf Who Are Digital Divas And Why Should retailers Care?

‘Digital Divas’ Represent Exponential Value For Fashion Retailers

Today’s cross-channel shoppers want to engage with their favorite brands and retailers at any time, using any device.…

Features February 4
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