How Conversational AI is Shifting SMS from a Marketing Tool to a Service Channel
From the moment that it became socially acceptable (and technically possible) to send marketing text messages, brands have…
Features September 9
Latest In: text messaging
Walmart Rolls Out New Text-to-Shop Service
OMG! Walmart customers have a new way to shop — by text message. The retailer’s new Text to…
News December 15
Personalized, Timely Messages Can Help Retailers ‘Sleigh’ the Holiday Season
Rising interest rates and fears of a recession have put a chill on many retailers’ holiday sales forecasts.…
Executive Viewpoints October 31
Study: 72% Of Shoppers Say Texting Improves Support Experience, But Retailers Fail To Promote It
While only 25% of shoppers use text/SMS messages to contact customer support and 29% use live chat, retailers…
Features April 6OrderGroove Introduces Text-To-Reorder Solution
OrderGroove, a provider of retail subscription solutions, has launched a new Text-to-Reorder solution designed to helps retailers develop…
News September 28
Heymarket Releases Text Messaging App For CRM
Heymarket has released a text messaging app designed for retailers to use as a CRM tool. Retail employees…
News February 28
Nordstrom Focuses On Mobile App, New Leadership Team To Engage Shoppers
In this exclusive interview with Shea Jensen, Vice President of Customer Experience at Nordstrom, Retail TouchPoints delves into…
Features October 18Text Messaging Is The Bedrock For Better Mobile Engagement
By Rob Hammond, Syniverse Mobile’s effect on both marketing and customer relationship management, has been as disruptive as…
Executive Viewpoints June 5Retail Recap Of The Week
It has been an exciting week for new partnerships and tech implementations. Check out some of the top…
Executive Viewpoints May 21Featured
Latest Podcasts
Latest Resources
