86% Of Consumers Access 5+ Support Channels In Search Of Answers
Consumers are apparently not all that eager to talk with call center agents. Those with a question or…
News November 9
Latest In: touchpoints
2011 Customer Engagement Awards Spotlight Innovative Retail Strategies
In its first Customer Engagement Awards, Retail TouchPoints is honoring the retail innovators that have successfully implemented unique…
Features October 20TouchPoints TV: Miles Tedder, Anna’s Linens
Miles Tedder, Senior VP of IT & Supply Chains, Anna’s Linens RTP caught up with Senior Vice President…
News July 1
TouchPoints TV: Rodney Runyan, University of Tennessee
Rodney Runyan, Associate Professor of Retail and Consumer Science, University of Tennessee During JDA Software’s FOCUS event in…
News May 23TouchPoints TV: Fabrizio Brasca, JDA Software Group
Fabrizio Brasca, Vice President, Global Logistics, JDA Software Group During JDA Software’s FOCUS event in Orlando Fabrizio discusses…
News May 16TouchPoints TV: Casey Chroust, RILA
Casey Chroust, Executive Vice President of Retail Operations for the Retail Industry Leaders’ Association Casey shared insights on…
News May 9Solution Spotlight: Confirmit Customer Feedback Solution
Concept: Confirmit is an on-demand software platform designed to enable customer feedback. Confirmit is designed to allow retailers…
News December 9
PostNet Launches CRM Strategy To Help Boost Franchise Business
Realizing the need to understand and respond to customer behavior, PostNet recently initiated a customer relationship management (CRM)…
News July 2Predictive Research Points to Price-Sensitive Retailers for Near-Term Sales Hikes
Aeropostale, Family Dollar and Sam’s Club are three of the retailers “almost certain” to see sales increases over…
News March 26Featured
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