Why Personalization Can Survive the Loss of Third-Party Cookies
Personalization is at something of a crossroads. The New Year saw a key step in the coming deprecation…
Features January 5
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How GNC is Redefining Supplement Sales with AI-Powered Customer Service and Hyper-Personalization
Few things are as personal to a shopper as their health. Everyone has their own health needs and…
Features February 24
Study: 72% Of Shoppers Say Texting Improves Support Experience, But Retailers Fail To Promote It
While only 25% of shoppers use text/SMS messages to contact customer support and 29% use live chat, retailers…
Features April 6
Three Reasons To Take Your Contact Center Into The Cloud
In order to stay ahead in today’s highly competitive environment, the realization is that businesses must prioritize digital…
Executive Viewpoints January 7
UJET Debuts New Integrations For Customer Support Platform
UJET has launched a number of new capabilities for the UJET Customer Support Platform. These integrations and enhancements…
News October 3
Dia&Co Bridges Phone And Digital Customer Service To Combine Efficiency With The Human Touch
Reducing post-purchase friction is important for any retailer, but the stakes are even higher for subscription-based companies that…
News July 10Three Ways Customer Support Is Reshaping Retail
By Anand Janefalkar, UJET As consumer values and priorities are shifting towards a more multichannel and digital experience,…
Executive Viewpoints June 17
UJET Adds New Enhancements To Customer Support Suite
UJET, a multichannel customer support solution provider, has added features including Wait Time Text Prompt, Inactive Chat Identification…
News May 9Featured
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