Amazon Unveils Gen AI-Upgraded Alexa, Adds Service to Prime Member Benefits
It’s been 10 years since Amazon first introduced its friendly voice assistant Alexa, following in the footsteps of…
News February 27
Latest In: Virtual Assistant
Amazon Makes Alexa+ Free for All Prime Members, Expands Access for Non-Members
[Update from Feb. 6, 2026] One year after it first unveiled an upgraded Alexa+, Amazon‘s voice-based AI assistant…
News February 27
Ebay, Instacart, DoorDash Sign Up to Test OpenAI’s New Agentic Tool, Operator
Ebay, DoorDash, Instacart and Uber are among the companies that have signed on to participate in the research…
News January 24
JLL Rolls Out Virtual ‘Shopping Bestie’ in 13 Centers
JLL Retail Property Management has introduced a new virtual shopper agent named Cindy, designed to make the online…
News April 22
Best Buy Adds Generative AI to its Customer Service Toolkit
Best Buy is expanding its partnership with Google Cloud to leverage generative AI technology for new customer service…
News April 9
TikTok Launches Generative AI Tool to Help Brands with Content Creation
TikTok has debuted a new AI-powered virtual assistant, the TikTok Creative Assistant, to “intelligently collaborate with brands and creators…
News October 2The B2B Of The Future: Bot To Bot Marketing
By Adam Fingerman, ArcTouch Mobile & Connected Experiences No doubt about it, bots are coming. Forgive the hyperbole,…
Executive Viewpoints October 13Coca-Cola Drives Campaign Awareness With Tensator Virtual Assistant
Coca-Cola Enterprises (CCE) is generating buzz for its 2014 “Share a Coke” campaign by implementing the Tensator Virtual…
News August 7
Clarins Wows Customers With Virtual Assistant
While some consumers who visit department stores are shopping with a purpose, others are browsing casually, hoping that…
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