Three Ways The Voice Of The Customer Can Grow Your E-Commerce Brand
By Jonathan Hinz, Trustpilot Are you a retailer struggling to stand out from your competition? You’re not alone.…
Executive Viewpoints March 9
Latest In: VoC
Tommy Bahama Collects Real-Time Feedback With Medallia
In today’s competitive, omnichannel marketplace, the customer is always right. So what better way for retailers to ensure…
Features July 11Shopper Sentiment Research Finds Retailers “Behind The Mobile Curve”
With the 2012 holiday season freshly behind us, retailers and suppliers are striving to collect detailed information on…
News January 2
Bonobos Leverages Surveys To Harness Voice Of The Customer
Web-based customer surveys provide retailers with direct feedback regarding cross-channel shopping experiences, marketing campaigns and inventory. More merchants…
News December 27Grocery Retailer Increases Multi-Channel Customer Engagement With CEM And Social CRM Solutions
Customer Experience Management (CEM) solutions allow organizations to take a more consistent and tactical approach to customer feedback…
News July 26The Container Store Taps Voice Of The Customer To Maximize Multichannel Success
Shoppers increasingly are seeking to experience brands across multiple channels, from social networking sites to e-Commerce and mobile…
News April 2Kodak Gallery Ups Web Site Satisfaction By 30% With iPerceptions VoC Analytics
Kodak Gallery improved web site satisfaction by 30% and raised its Net Promoter Score (NPS) by 57% year-over-year…
News March 27iPerceptions Introduces Concept Clouds For More Accurate Retail SEO Campaigns
Web-based Voice of Customer (VoC) analytics provider, iPerceptions, recently announced the addition of Concept Clouds to its 4Q…
News January 30Featured
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