The Millennial Worker: Strategies To Train And Retain
Millennials passed Generation Xers (born between 1965 and 1980) to become the largest share of the American labor…
Features February 1
Latest In: WFM
Marshall Retail Group Rolls Out Scheduling Platform Chainwide
Marshall Retail Group (MRG), an owner and operator of retail stores in casino hotels and airports, is deploying…
News December 23Bring Your Own Engagement: Turn The Rise Of Social Media To Your Advantage
By David Farquhar, Workplace Systems It has long been understood that the quality of the customer service…
Executive Viewpoints April 21
When Great WFM Makes A Shopper Feel ‘Like A Queen’
By Lorna Pappas, Contributing Writer I’ve written quite a bit recently about workforce management, including a 3-part series…
Executive Viewpoints August 8BI Gains Traction In WFM Solutions For Improving Customer Service
Insightful and informed store associates are essential to improving in-store customer engagement and positive brand experiences. Yet many…
Features December 20Workforce Management Summit: Task Management and Customer-Facing Time Among In-Store Best Practices
To drive optimal customer engagement in-store, retailers must implement strategies and tactics that will increase efficiency and overall…
Features August 15GNC Taps RedPrairie For Warehouse, Workforce Management
With 5,500 stores receiving merchandise from just three distribution centers, General Nutrition Centers (GNC) needed a warehouse management…
News January 25American Apparel Implements Infor Workbrain To Better Manage Its Global Workforce
Infor, a leading provider of business application software serving over 70,000 customers, recently announced that American Apparel, Inc.…
News January 19Featured
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