Why People-Centered Design will be One of 2025’s Hottest CX Trends
Some 2025 retail design trends are easy to predict; for example, it’s a good bet that artificial intelligence…
Features January 22
Latest In: AI & Machine Learning
The Secret to Solving Retail’s $743 Billion Returns Problem: Intelligent Customer Support
With returns siphoning off a staggering $743 billion from retailers’ bottom lines in 2023, it’s clear that the…
Executive Viewpoints January 17
Five Trends Poised to Shape the Future of Digital Experiences in 2025
As digital experiences have evolved over the past few years, personalization and emotional connection have become central to…
Executive Viewpoints January 16
Curbing the $890 Billion Return Problem: Proactive Solutions for Retailers
With the holiday season just concluded, the challenge of managing merchandise returns is a reality for many retailers.…
Executive Viewpoints January 13
AI Successes from L’Oréal, Lowe’s and Walmart Bring Context to the AI Conversation
Artificial intelligence has, not unsurprisingly, been a headline topic at the NRF Big Show, and NVIDIA is undoubtedly…
Features January 13
How Dick’s Sporting Goods Fights Premium Sneaker Diversion with its Mobile App
The customer-facing mobile app for Dick’s Sporting Goods has come a long way since its debut in 2021.…
Features January 12
2025 Trends: AI Continues its Rise, Tariffs’ Uncertain Impact, Circular Commerce Blossoms
[Editor’s note: I sat down with the folks at PAN, our co-host for an exclusive event that will…
Editor's Perspective January 9
JCPenney Joins SPARC Group to Form Catalyst Brands
JCPenney and SPARC Group, which holds a portfolio of brands including Aéropostale, Brooks Brothers, Eddie Bauer, Lucky Brand…
News January 9
How AI is Driving Identity-Based Marketing Strategies to Boost Customer Lifetime Value
The ecommerce industry is undoubtedly booming in the United States despite predictions that economic uncertainty would hinder consumer…
Executive Viewpoints January 9Featured
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