Ikea Creates Training Ecosystem to Support AI Literacy for 3,500 Employees
Ingka Group, parent company of Ikea Retail, has set ambitious targets for boosting the AI literacy of its…
News April 22
Latest In: AI & Machine Learning
AI and the Art of Non-Linear Customer Experience
In the not-so-distant past, customer experience (CX) was a straight line — a predictable journey from point A…
Executive Viewpoints April 22
Retailers Must Adopt a Technology-First Strategy to Survive
We’ve all heard the analogy of the boiling frog: when a frog is put into a pot of…
Executive Viewpoints April 18
How Gen AI is Reshaping our Understanding of User Intent
As the digital landscape evolves, the impending demise of third-party cookies looms large, creating seismic shifts in how…
Executive Viewpoints April 17
Retailers Get Real with AI: Four AI-Powered Apps We’ll See this Year
We are past the point of conjecture about whether AI will upend the retail industry; it already has.…
Executive Viewpoints April 11
Ebay Debuts AI-Powered Fashion Curation Tool
Ebay has launched Shop the Look, a new AI-powered curation tool for fashion shoppers. U.S. and UK shoppers…
News April 10
The Dark Side of the Surveillance Economy and What Retailers Should Do About It
Businesses across the spectrum have benefited hugely from the rise of the “surveillance economy” — the business of…
Features April 10
Best Buy Adds Generative AI to its Customer Service Toolkit
Best Buy is expanding its partnership with Google Cloud to leverage generative AI technology for new customer service…
News April 9
Next-Gen Co-Brand Cards are Tailored to You, by You
In a world filled with loyalty offers, it’s all about offering the right rewards and experiences at the…
Executive Viewpoints April 9Featured
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