Organized Retail Crime is on the Rise, but AI Can Stop This Troublesome Trend
Organized retail crime (ORC) has been on the rise recently, with retailers like Nordstrom, Macy’s, and Old Navy…
Executive Viewpoints November 7
Latest In: AI & Machine Learning
3 Winning Omnichannel Strategies for Unifying the In-Store and Online Shopping Experiences
Malls have been gathering places for moviegoers, mall walkers and of course shoppers for decades. As consumers turned…
Executive Viewpoints November 6
Experimentation: The Holy Grail for Personalization, but Challenges Lie Ahead
Today’s online shoppers are looking for ecommerce businesses to connect with them on a personal level. By delivering…
Executive Viewpoints November 2
Google Rolls Out New Tools to Help Merchants Stand Out on Search
Just in the time for the holiday shopping season, Google is debuting new features to help merchants capture…
News November 1
Customers are Tired of Empty Shelves, and it’s Time for a Fix
For customers, many aspects of a shopping trip impact whether they view it as a success. From the…
Executive Viewpoints October 26
Walmart Makes Public Commitment to Ethical Use of AI
As AI has moved into the spotlight, businesses have found themselves performing the tricky balancing act of touting…
News October 23
Retail, POS Finance and the Quest for ESG
Accusations of “greenwashing” can lead to irreversible damage to reputation and consumer trust, and with environmental social governance…
Executive Viewpoints October 20
Encourage Your Customers to Call Again. Here’s How.
Phone-based customer service, or voice, is well established as the most commonly used and the most tightly managed…
Executive Viewpoints October 17
Integrate Pricing, Promotions and Markdowns to Drive Profitability
Despite a positive job market and a stabilized economic environment, most consumers (96%) are looking to save money…
Features October 16Top Stories
