Ferragamo Aims to ‘Strengthen its Bond’ with Customers Through New CX Platform
Italian luxury brand Salvatore Ferragamo has partnered with Medallia to improve the customer experience across its international network…
News March 26
Latest In: AI & Machine Learning
The Acceleration of Retail 4.0 Amid COVID-19
The elements of Retail 3.0 — marketing personalization, contextual relevancy and customer data-fueled brand-retailer collaboration — have largely become part…
Executive Viewpoints March 12
Carrefour Franchisee in UAE Automates Online Order Fulfillment
Majid Al Futtaim, the exclusive franchisee of French hypermarket chain Carrefour in the United Arab Emirates, has opened…
News March 5
The Future of Retail: Enriching the Customer Experience via Conversation APIs
As COVID-19 quickly spread in early 2020, the retail industry was among the first to be affected. But…
Executive Viewpoints March 5
IDC FutureScape: Omnichannel Grocery, Supplier Partnerships and AI Acquisitions Will Drive Retail Innovation
No part of retail ever truly stops changing, but some aspects are seeing larger, faster shifts than others,…
Features January 22
Sensormatic Solutions Launches Platform to Combine Insights from Across Data Sets
Sensormatic Solutions has launched Sensormatic IQ, an intelligent operating platform for retail designed to increase visibility into operations…
News January 21
Reimagining Shopping Malls Post-COVID
After a long, grim year shrouded by the coronavirus, brick-and-mortar stores in the U.S. have mostly adapted to…
Executive Viewpoints January 12
After 70 Years, IKEA Disassembles Both Print and Digital Catalogs
In what the company termed an “emotional but rational” decision, Inter IKEA Systems B.V., the worldwide IKEA franchisor,…
News December 9
AI Go Debuts Hybrid Autonomous Shopping in Shanghai C-Store
The AI-powered autonomous shopping experience just got bigger, in the form of a 4,000-square-foot hybrid convenience market called…
News December 8Featured
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