Latest In: AI & Machine Learning

agentic commerce AI bots Amazon chatgpt Helen Merriott OpenAI PayPal publicis sapient shopify Simon James Spotify uber Walmart

When Bots Shop: Why Brands Should Stop Ignoring ChatGPT Commerce and Start Designing for it

As OpenAI expands ChatGPT’s commerce capabilities through partnerships with Shopify, Walmart and PayPal, a quiet transformation is underway.…

Executive Viewpoints February 3
Boyu Capital Green Apron Service starbucks starbucks rewards

Starbucks Revamps Loyalty Program, Plans to Open 400 Net-New U.S. Stores in 2028

Starbucks will relaunch its Starbucks Rewards loyalty program on March 10, creating a three-tiered structure — Green, Gold…

News January 30
Deloitte gen z J.P. Morgan localization Optimum Retailing planograms pwc Sam Vise

How AI can Handle the 3 Biggest Gen Z Retail Trends that Shaped the 2025 Holiday Season

Gen Z is rewriting the rules of holiday shopping. Deloitte projected that Gen Z’s 2025 holiday spending would…

Executive Viewpoints January 29
Featured Firework Google Lowe's Mr. Beast Mylow Nano Banana

Why Users of Lowe’s AI-Powered Mylow App Convert 2X More

Lowe’s knows that home improvement projects can be daunting. Even a relatively modest bathroom or kitchen renovation involves…

Features January 29
ai layoffs Pinterest reduction in force
Pinterest is laying off 15% of its employees.

Pinterest to Lay Off 15% of Workforce in Order to Invest in AI

Pinterest plans to lay off up to 15% of its employees, approximately 700 positions, and reduce office space…

News January 28
calvin klein chatgpt OpenAI PVH Corp. shopify tommy hilfiger Walmart

PVH Deploys OpenAI to Amplify Calvin Klein and Tommy Hilfiger Brands

PVH Corp. has partnered with OpenAI to co-create custom AI capabilities that will be embedded in PVH’s data-…

News January 28
doordash instacart RAW Nutrition Sara Saffari the vitamin shoppe uber eats

Vitamin Shoppe Debuts AI-Powered Advisor in New NYC ‘Innovation Store’

The Vitamin Shoppe has opened an Innovation Store on New York’s Upper East Side that will feature an…

News January 28
Centers for Medicare & Medicaid Services chatgpt Freddie Mac Invoca Peter Isaacson Salesforce

AI-Educated Shoppers Are Calling to Buy. Are Your Teams Ready to Convert Them?

While marketing leaders obsess over AI product discovery for back-to-school and holiday shoppers, they’re missing a $50,000 opportunity…

Executive Viewpoints January 28
Adobe agentic commerce Anthony Flaccavento chatgpt Google Ogury query-based commerce stripe

When Chatbots Make the Call, How Can Retailers Leverage Query-Based Commerce?

Today’s consumers don’t start shopping with a list; they start with a question. “What should I buy for…

Executive Viewpoints January 27
Retail Trendcaster Webinar Series
Retail Strategy & Planning Series
Holiday ThinkTank