Latest In: Digital Commerce

ai conversational ai customer service Featured Holiday ThinkTank (2025) Holiday ThinkTank: Customer Experience (2025) Holiday ThinkTank: Featured in Customer Experience (2025) marketing strategy PostScript Proof Wallets SMS text messaging
Woman text messaging

How Conversational AI is Shifting SMS from a Marketing Tool to a Service Channel

From the moment that it became socially acceptable (and technically possible) to send marketing text messages, brands have…

Features September 9
Adobe agentic AI agentic commerce Amazon chatgpt commerce Feedonomics Google Perplexity Rufus Salesforce Sharon Gee

From D2C to A2A: How Agentic Shopping is Rewriting Ecommerce Catalog Strategy

Imagine you’re searching for the best shoes for trail running in wet climates. Instead of starting on Google…

Executive Viewpoints September 9
Grubhub Office Depot OfficeMax PayPal

Office Depot’s New Pickup Promise: 15 Minutes or a $15 Coupon

Office Depot has launched its “15-Minute Pickup Promise” at Office Depot and OfficeMax stores nationwide. Qualifying mobile or…

News September 8
Amazon Black Mirror Bob Ma BVLOS Copec WIND Ventures Deliveroo DEXA doordash drone delivery FAA flytrex Google Just Eat Manna Matternet Meituan Walmart

Drone Delivery is No Longer Science Fiction: It’s a Logistics Revolution in Flight

A recent episode from the science fiction show Black Mirror showed a DHL drone landing on a suburban…

Executive Viewpoints September 5
Coachella Governors Ball PacSun TikTok Shop

Pacsun Kicks Off College Football Tailgate Tour

Pacsun pop-up shops will be showing up on college football game days this fall following an initial installation…

News September 4
anniversary design:retail design:retail News eBay pop-up store
Ebay is celebrating its 30th anniversary with a 1995-themed pop-up in NYC

Ebay Celebrates 30th Birthday with 1995 Throwback Pop-Up Shop in NYC

Ebay celebrated its 30th anniversary by ringing the opening bell at the Nasdaq MarketSite on Sept. 3 and…

News September 4
collectibles collectors livestreaming livestreaming series TalkShopLive Walmart Walmart Live WeTheHobby
Preview of Walmart's new livestreaming series Collector's Night

Walmart Launches Weekly Livestreaming Series for Collectors

Walmart is expanding its long-time partnership with live commerce platform TalkShopLive to launch a new weekly livestreaming series…

News September 4
BDO USA Claire's Coachtopia Daiso Sangyo Featured Five Below Gucci Holiday ThinkTank (2025) Holiday ThinkTank: Business Agility & Innovation (2025) Holiday ThinkTank: Featured in Business Agility & Innovation (2025) kantar Miu Miu muji NielsenIQ NRF Parsons The New School Savanta Warby Parker

Gen Z May be Digital-First, but They’re Also Fans of In-Person Retailing

If your mental image of Gen Z is a bunch of teenagers glued to their devices, you’re only…

Features September 4
Anne Passon bnpl bopis CTV Experian Marketing Services RMNs

Connected Data will Make or Break Cyber Week

This Black Friday, retailers face a high-stakes balancing act. Consumers are still shopping but are more selective about…

Executive Viewpoints September 4
Retail Trendcaster Webinar Series
Retail Strategy & Planning Series
Holiday ThinkTank