Latest In: Executive Viewpoints

ecommerce Executive ViewPoints JJ Workman Tapcart

Breaking up with Best Practices: How to Distinguish Your Brand in a Competitive Ecommerce Landscape

Ecommerce businesses are always looking for ways to boost visibility and generate high-volume sales. Unfortunately, the industry’s long-held…

Executive Viewpoints November 24
cameras Executive ViewPoints Marc Tanguay Western Digital

Video is Not Just for Security Cams Anymore

Mention the words retail and video in the same sentence to any merchant and right away they think…

Executive Viewpoints November 23
conversational commerce Executive ViewPoints Khoros Lans Crauer

Conversational Commerce Guides all 5 Stages of the Retail Buying Journey

While shoppers might be strapped for cash given a 9.1% rise in consumer prices, it doesn’t mean they’re…

Executive Viewpoints November 22
axonify Executive ViewPoints Jordan Ekers workforce

Business Success Begins with Employee Training and Empowerment

Customer experience in retail is more important than ever before, but businesses are struggling to meet the expectations…

Executive Viewpoints November 21
chatbots Crocs Fang Cheng Linc

What Does CX Automation ‘Done Right’ Look Like?

As more omnichannel retailers look to adopt CX automation to better serve customers through the full order lifecycle,…

Executive Viewpoints November 21
Executive ViewPoints Genetec retail crime Scott Thomas

How to Protect Against Rising Organized Retail Crime

Organized retail crime (ORC) is a growing concern for retailers of all sizes. Groups of professional thieves are…

Executive Viewpoints November 18
Inflow Mike Belasco

How to Create a Year-Round Marketing Strategy for Seasonal Products

Most ecommerce companies bank on the holiday shopping season for an influx of sales that keeps them afloat…

Executive Viewpoints November 18
Cyber Monday Executive ViewPoints Spiros Xanthos Splunk

How to Ensure a Delightful CX this Cyber 5 Through Synthetic and Real User Monitoring

This year, the holidays are shaping up to be incredibly competitive, as ecommerce sales are predicted to climb…

Executive Viewpoints November 17
customer experience customer service CX ecommerce experience Executive ViewPoints Guided Selling Omnichannel Retail Index OSF Digital Salesforce

Holiday Shopping 2022: How AI-Powered Guided Selling Creates Bespoke Customer Experiences

With the holiday season on the horizon, brands are looking to gain an advantage over industry competition. Considering…

Executive Viewpoints November 17

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