The Existential Threat to Ecommerce
By all accounts, the pandemic was a boon to ecommerce. A McKinsey Report noted that lockdown orders crammed…
Executive Viewpoints December 22
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Virtual Queues: The Waiting Isn’t the Hardest Part
Throughout the 2010s, brick-and-mortar retailers worked hard to keep up with the evolving consumer landscape. Then COVID-19 arrived…
Executive Viewpoints December 21
How Consumer Data will Shape Retail Experiences in 2022
Consumer habits changed drastically last year as people went online to shop. According to McKinsey, 75% of consumers…
Executive Viewpoints December 20
Forget The Labor Crisis. Retailers Need To Focus On Operational Readiness.
As retailers across the country navigate a post-COVID reality, they’re combatting the worst labor crisis in 30 years.…
Executive Viewpoints December 20
4 Omnichannel Myths Keeping You From Success
Omnichannel is a buzzword in the world of retail customer experience. But despite its popularity, there is a…
Executive Viewpoints December 17
The Mistake Retailers Risk Making with Contact Center as a Service
How can we serve customers more effectively? The question may be as old as retail itself, but in…
Executive Viewpoints December 17
How to Design Ecommerce Search Filters That Convert
Your site’s search box has an outsized role in buyer success. Did you know that approximately 40% of…
Executive Viewpoints December 16
How Brand Perception and Shared Values Fundamentally Impact Customer Experience
Throughout my career as a customer experience (CX) practitioner, I’ve seen brands make the same mistake time and…
Executive Viewpoints December 15
The Age of ‘Pixel x Frame’: Social Experiential Design
Experience design is entering a new era — with new players involved. Welcome to the age of social…
Executive Viewpoints December 14Top Stories
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