The Verbal Contract: How Conversational Intelligence Transforms Dispute Resolution for Retailers
Dispute resolution is always an important aspect of any customer relationship and there’s a good chance that many…
Executive Viewpoints December 6
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Developing the Optimal Lifecycle for Successful Promotions
The e-commerce space is becoming increasingly competitive as brands and retailers recognize the importance of an omnichannel commerce…
Executive Viewpoints December 3
4 Retail Security Blind Spots to Consider This Holiday Season
Retailers are currently in the midst of a tumultuous holiday season. While sales are expected to rebound from…
Executive Viewpoints December 3
Designing a More Inclusive Retail Experience
Since the start of the pandemic, the prevalence ofanxiety, stress, depression and PTSD amongst all age groups has…
Executive Viewpoints December 2
Bots are Threatening Ecommerce Sites — Here’s How to Protect Against Them
Ecommerce sales are projected to reach $908.73 billion this year as pandemic conditions favor online interactions. Many businesses…
Executive Viewpoints December 2
2022 Predictions: Shipping Experience Will be the Key to Retail and Ecommerce Success
The pandemic has brought about long-term changes for both business operations and consumer expectations, and 2021 taught us…
Executive Viewpoints December 1
Marketers Must Adapt to Find More Authentic Ways to Engage With Customers
Traditional outbound marketing to consumers, such as email campaigns, SMS text messaging, display ads, retargeting and other forms…
Executive Viewpoints November 30
Using SMS to Rescue an Abandoned Cart
We’re likely all guilty of filling an online shopping cart and not following through to make the purchase…
Executive Viewpoints November 29
Top 5 Ways Retail Brands Can Win with Gen Z
As we look at what is filling the diminishing role that religion plays in the lives of Gen…
Executive Viewpoints November 29Top Stories
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