Can Modern CRM be the Lifeline Retail is Looking for?
In a reversal of the traditional paradigm, today’s consumer expects brand loyalty to be reciprocal. They invest time…
Executive Viewpoints April 2
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Buy Now, Pay Later: Does it Work for your Online Retail Business?
Humans have been dynamically evolving the concept of loans and credit in commerce for hundreds of years —…
Executive Viewpoints April 1
Putting the Customer First: Building a Profitable Online Presence
They say you can never go back. Nowhere is that more true than the retail market, which has…
Executive Viewpoints March 31
The Ethical Shopping Journey
One of my first jobs was at The Body Shop. It was the early 1990s, and the store…
Executive Viewpoints March 30
7 Questions Every Retailer Should be Asking Itself About Ecommerce and Shopper Loyalty
Continually mining and employing data is essential if retailers — and their brand partners — are going to…
Executive Viewpoints March 29
How a True Net Cost Analysis Helps Retailers Maximize Promotions
Since the start of the global COVID-19 pandemic, retailers have faced new, unprecedented challenges — particularly as consumer…
Executive Viewpoints March 29
How to Get More Customer Reviews on Your Boutique Website
No offense, but you’re not exactly the most unbiased source when it comes to how awesome your products…
Executive Viewpoints March 26
How Technology Fuels Customer Experience and Brand Value
The fundamental shift in retail toward blended digital commerce has created several hurdles for retailers still clinging to…
Executive Viewpoints March 26
7 Ways Brands are Transforming Customers into Members with Subscriptions
Subscriptions originally emerged as a way of creating recurring revenue models for retailers and brands. They then evolved…
Executive Viewpoints March 25Top Stories
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