What to Expect and What to Wish for from Retailers this Holiday Season
Last holiday season would have marked a certain “post-pandemic” normalcy, but extreme excess inventory and inflation significantly impeded…
Executive Viewpoints September 18
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Timing is Everything When it Comes to Useful, Governable Analytics Data
In the iconic 1999 cyberpunk movie The Matrix, the human rebel protagonists ascribe meaning to the (virtual) world…
Executive Viewpoints September 15
The Key to Keeping Customers Engaged and Combating the Paradox of Choice — Personalization
Shopping online can feel completely overwhelming for consumers when options feel infinite. The paradox of choice can even…
Executive Viewpoints September 14
How Speeding up Chargeback Resolutions can Boost Retailers’ Profits
Commerce is expanding rapidly, especially within the retail sector. Recent data shows that overall U.S. retail sales have…
Executive Viewpoints September 13
Composable Commerce: Navigating Overlooked Transformation Challenges to Boost Business Agility
Retailers are waking up to the limitations of monolithic commerce stacks. These legacy models hinder one’s ability to…
Executive Viewpoints September 12
Creating Experiential Campaigns with Cloud-Optional Technology
The internet has radically changed how we find, compare and buy products. The most obvious impact? The rise…
Executive Viewpoints September 11
Let’s Move from Fast Promising to Smart Promising
The rise of search-based and social selling has heightened retailers’ desire to offer aggressive estimated delivery dates (EDD).…
Executive Viewpoints September 8
How MACH Technologies Help Retailers Foster a Dynamic Customer Experience
The pace of technological change — as well as consumers’ increasing demand for always-on-shopping, anytime, anywhere — has…
Executive Viewpoints September 7
FTC’s ‘Click-to-Cancel’ Proposal: A Step Forward for the Negative Option Model
So-called “negative option” services are a controversial yet time-tested method of doing business. Under this model, a customer…
Executive Viewpoints September 6Featured
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