customer experience ecommerce Edible Arrangements Featured personalized recommendations Somia Farid Silber
From double-digit sales declines in 2019 to record-breaking double-digit increases in 2020, gift company Edible Arrangements has done more…
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December 21
clienteling customer experience ecommerce Featured Harry Rosen
Associates play a crucial in the omnichannel customer experience. They create a face for the brand and use…
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December 18
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The COVID pandemic caused significant disruption to 80% of supply chains around the world, with the result that…
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December 16
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COVID has pushed retail supply chains to their limits, from the initial stock-up period at the start of…
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December 14
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Amazon’s dominant role in ecommerce — and in retail as a whole — isn’t likely to diminish any…
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December 11
3d printing b8ta custom furniture environmental sustainability Featured furniture industry Model No. new retail concepts Phillip Raub sustainable furniture
Five years ago, retail innovator Phillip Raub disrupted the industry when he co-founded b8ta, a retail-as-a-service company with…
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December 9
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The COVID-19 pandemic has been challenging for retailers with a strong mall-based footprint, but American Eagle rose to…
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December 8
customer experience CX design:retail Featured design:retail News Featured in-store technology Men's Wearhouse personalization store design
At a time when many brands are reassessing their brick-and-mortar footprints and closing locations, it’s evident that Men’s…
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December 7
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Black Friday 2020 was harsh for brick-and-mortar retailers, with traffic down an estimated 49% compared to 2019 according…
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December 4