Latest In: Features

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Exclusive Q&A: How Edible Arrangements Personalizes Content and Message Cadences to Individuals’ Tastes

From double-digit sales declines in 2019 to record-breaking double-digit increases in 2020, gift company Edible Arrangements has done more…

Features December 21
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Harry Rosen Goes ‘Headless’ to Support Digital Service Shift

Associates play a crucial in the omnichannel customer experience. They create a face for the brand and use…

Features December 18
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Webinar: Kearney Supply Chain Expert Identifies 5 Key Resiliency Challenges

The COVID pandemic caused significant disruption to 80% of supply chains around the world, with the result that…

Features December 16
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Rethinking Post-COVID Shopping: ‘Retailtainment’ and Enhanced Omnichannel Experiences

COVID has pushed retail supply chains to their limits, from the initial stock-up period at the start of…

Features December 14
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Exclusive Q&A: Can Anything Slow the Amazon Behemoth?

Amazon’s dominant role in ecommerce — and in retail as a whole — isn’t likely to diminish any…

Features December 11
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How Model No. is Disrupting the Furniture Industry with 3D Printing and Products Made from Food Waste

Five years ago, retail innovator Phillip Raub disrupted the industry when he co-founded b8ta, a retail-as-a-service company with…

Features December 9
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How American Eagle Meets Its Gen Z Customers ‘However, Whenever, Wherever They Want to Be’

The COVID-19 pandemic has been challenging for retailers with a strong mall-based footprint, but American Eagle rose to…

Features December 8
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Men’s Wearhouse Chief Customer Officer: ‘Next-Gen Store Brings Our Mission to Life’

At a time when many brands are reassessing their brick-and-mortar footprints and closing locations, it’s evident that Men’s…

Features December 7
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Curbside Best-Buy

ICSC: Despite Online Shopping Surge, Brick-and-Mortar Plays a Vital Omnichannel Role

Black Friday 2020 was harsh for brick-and-mortar retailers, with traffic down an estimated 49% compared to 2019 according…

Features December 4
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