Latest In: Features

experiential retail Featured in-store retail media Macy's Macy's Media Network non-endemic advertising retail media store design
As retail media ventures further into stores, retailers like Macy's are exploring new modes of storytelling.

In-Store Retail Media Flexes to Move Beyond Digital Screens

At their core, brick-and-mortar stores should be the physical manifestation of a brand — a distillation of its…

Features January 31
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The story of how Gordon Brothers brought the Laura Ashley brand back from the brink.

Inside Gordon Brothers’ ‘Asset-Light’ Strategy to Rejuvenate the Laura Ashley Brand

Gordon Brothers is most commonly known for helping companies through bankruptcy, handling things like restructuring, financing and asset…

Features January 30
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Why Brands Need to Get (More) Serious About Battling Counterfeit Products

The problem of counterfeit products remains, paradoxically, both enormous and under the radar. One big reason: given how…

Features January 29
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Nvidia CEO Jensen Huang giving a keynote at CES.

Pacvue Co-founder on How to Avoid the ‘Shiny Penny Effect’ with AI and Retail Media

Anyone who’s ever been to CES will tell you, it’s a biiiggg trade show. While a lot of…

Features January 28
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Bike brand Woom partnered with MNTN to develop a full-funnel CTV advertising strategy that drove brand awareness and increased ecommerce conversions.

How One Bike Brand Increased Online Conversions by 110% with CTV

Woom has garnered global acclaim for its children’s bikes, which were scientifically designed for the distinct proportions and…

Features January 27
NRF 2025 Recap YT Cover

NRF 2025: Top Trends & Takeaways

40,000 members of the retail industry gathered in New York City to explore what’s new and what’s next.…

Features January 24
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Returns are unavoidable, here are tips to minimize the costs.

How Authentic Reviews, Transparency can Help Alleviate the Headache of Returns

There’s a famous quote, usually attributed to Benjamin Franklin, to the effect that there is nothing certain in…

Features January 24
Featured fraud prevention Geekplus happy returns Holiday ThinkTank (2025) Holiday ThinkTank: Customer Experience (2025) industrial automation PayPal Return Bar returns fraud returns processing robotics The UPS Store UPS
180 "Dancing Robots" work alongside humans at a Happy Returns' Hub to process millions of returns each month.

Returns and Fraud are on the Rise — Happy Returns Wants to Help

Inside a large warehouse in Pennsylvania, dozens of black robots dart and swirl across a polished concrete floor.…

Features January 23
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Why People-Centered Design will be One of 2025’s Hottest CX Trends

Some 2025 retail design trends are easy to predict; for example, it’s a good bet that artificial intelligence…

Features January 22
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