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Michaels’ Camp Creatology: Driving Customer Loyalty with Creativity and Convenience

Editor’s Note: As the Retail Innovation Conference & Expo (RICE) nears, we’re highlighting recent coverage of some of the speakers…

Features February 23
behavioral insights consumer trends customer experience data-driven store design design:retail design:retail Featured Featured healthcare Retail ThinkTank (2024) Retail ThinkTank: Featured in Store Design & Experience (2024) Retail ThinkTank: Store Design & Experience (2024)
Hydra Health is transforming the hospital gift shop to include tailored assortments, high-end services and spa-inspired designs.

How Hydra Health is Transforming the Hospital Gift Shop

Hospitals and medical campuses typically look at retail as an essentially insignificant element in their patient, visitor and…

Features February 21
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As the headlining keynote for the Retail Innovation Conference & Expo, author Dr. Marcus Collins will discuss the intersection of commerce and culture.

RICE Keynoter Dr. Marcus Collins: ‘Consumption is a Cultural Act’

Dr. Marcus Collins, a marketing professor at the Ross School of Business at the University of Michigan who…

Features February 20
Featured J.Jill

Exclusive Q&A: At J.Jill, #Customerobsessed is Much More Than a Hashtag

J.Jill has achieved levels of customer loyalty that other retailers can only aspire to. The women’s apparel and…

Features February 16
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Homepage of the Shop Premium Outlets marketplace.

How Shop Premium Outlets is Helping Brands ‘Light Up’ Excess and Outlet Inventory

It’s been more than four years since mall operator Simon launched its ecommerce joint venture with Rue Gilt Groupe, and…

Features February 14
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How Zenni Optical Boosted Per-Session Revenue 34% with Sharper Search

Improving search functionality and response speed can be among the most powerful “behind the scenes” actions a retailer…

Features February 13
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Super Bowl LVIII Ads Go Back to Basics: Touting Product Attributes

Apparently there was a football game surrounding yesterday’s commercials and Taylor Swift sightings, but we’re not going to…

Features February 12
Chief Merchandising and Client Services Officer client services customer experience Featured inventory strategy Loretta Choy retail remix stitch fix
In an exclusive interview, Loretta Choy, Chief Merchandising and Client Services Officer for Stitch Fix, shares how the Style Forecast drives the brand's approach to customer experience.

Stitch Fix Chief Merchant: The Style Forecast is ‘an Embodiment’ of the Brand Promise

The Stitch Fix Style Forecast has become so much more than a press campaign used to drum up…

Features February 9
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Dollar stores have adapted to keep pace with the needs of evolving consumer behaviors by expending their assortments and offering more sophisticated mobile app experiences.

Category Insights Report: Dollar Stores Redefine Themselves with Enhanced Merchandising and Mobile Apps

Once largely associated with lower-income households, dollar stores are now becoming retail staples even for more affluent households,…

Features February 8
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