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Amazon Adds AI-Powered Q&A Feature at Key Point in Shopper Journey
Amazon, which is testing short-form AI-generated audio summaries on select product detail pages (PDPs), has added a feature…
News April 29
The Hidden Operational Costs of Disconnected Retail Systems (and How Modern Teams are Fixing Them)
Retailers are not struggling because they lack technology. They are struggling because their systems do not fully communicate…
Executive Viewpoints April 29
Longtime Coach Exec Kimberly Wallengren Joins J.Jill as CMO
Kimberly Wallengren, the former VP of Marketing at Coach, is joining J.Jill as Senior Vice President and Chief…
News April 28
New DoorDash Partnership Adds 1,000+ Canadian Supermarkets to Delivery Network
DoorDash has partnered with Empire Company Ltd. to bring Empire’s family of 12 supermarket banners into its network,…
News April 28
Why Your Store Associates Know Less than Your Customers — and How AI is Changing That
The gap in knowledge between today’s digitally empowered shoppers and what store associates have at hand is quietly…
Executive Viewpoints April 28
Growing Adoption of AI Makes it the Next ‘Trust Battleground’
Consumers are engaging with AI in ever-growing numbers, but the technology itself is so new — and is…
Features April 27
Snapchat Grows Up: How Brands are Using the Billion-User Powerhouse
If you still think Snapchat is just for teenagers, Sidharth Malhotra wants to change your mind. Malhotra, Global…
News April 27
Bed Bath & Beyond Seeks to Unify Customer Identity and Engagement Across Brands
Bed Bath & Beyond has partnered with the residential ecosystem platform Bilt to unite customer identity, loyalty and…
News April 27
Williams-Sonoma Launches Dormify to Help Decorate Cramped College Quarters
A little less than one year after acquiring the Dormify intellectual property (IP), Williams-Sonoma has launched Dormify as…
News April 27Top Stories
