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Google Adds New Agentic Shopping Features as OpenAI Pivots, Amazon Enters the Mix
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How Inviting Consumers to ‘Ask Ralph’ Deepens Their Connection to the Ralph Lauren Brand
Few brands have been as successful as Ralph Lauren at maintaining a consistent philosophy and image over decades. Some legacy brands that have been around for a long time become…
Features January 13Study: Largest Impact of AI Lies in Operations, not Virtual Assistants
Retail executives are enthusiastic about AI, ranking it as a top-two choice for nearly all their strategic business priorities, and nearly one in four (24%) of respondents to a recent…
News January 12Dick’s Sporting Goods Chairman Ed Stack on House of Sport, Corporate Culture and Fixing Foot Locker
At NRF 2026, Stack shared the origin story of the House of Sport, what employees at Dick’s all have in common, and how the company will continue the tough turnaround…
Features January 12REI CEO Mary Beth Laughton on How the Co-op is Changing, Ecommerce and AI
Laughton elaborated on the Peak 28 three-year strategy, building a sustainable future while preserving values, and bringing a human element to the outdoor retailer’s approach to technology at NRF 2026.
Features January 12California’s New AI Law Exposes the Real Compliance Problem
Frontier AI companies have spent the last decade operating at full speed with very few guardrails. Regulations have long been rumored, but slow to arrive, creating an atmosphere in which…
Executive Viewpoints January 12AI in Luxury: Why LVMH Won’t Let AI Eclipse Humanity or Creativity
Luxury giant LVMH believes strongly in the use of AI throughout its organization, which includes 75 maisons in key sectors of the luxury industry, ranging from wine and spirits to…
Features January 12Walmart to Expand Drone Delivery to 150 More Stores in 2026, will Fly Coast to Coast from 270 Sites by 2027
Walmart will expand drone delivery service to an additional 150 Walmart stores this year, on a flight path that will establish a network of 270 drone delivery locations in 2027…
News January 11Google Launches Direct Checkout in Search, Gemini
It was only a matter of time — following in the footsteps of OpenAI’s ChatGPT and Microsoft’s Copilot, Google is launching direct checkout on eligible product listings in the AI…
News January 11The RealReal Cuts Asset Protection Expenses 60% with AI-Powered Video Solution
The RealReal, a leader in the high-volume consignment industry, requires advanced security and asset protection to safeguard the high-end luxury watches, bags and bracelets that it accepts for resale every…
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