Creating The Ultimate Digital Customer Experience
Consumers today believe they deserve a unique, invested experience, right now. And if you can’t provide it or…
Executive Viewpoints August 15Consumers today believe they deserve a unique, invested experience, right now. And if you can’t provide it or…
Executive Viewpoints August 15With an ever-changing digital marketing environment, it can be hard for retailers and brands to decide which advertising…
Executive Viewpoints August 14It’s an all too familiar story. A company builds its entire product strategy on top of a wildly…
Executive Viewpoints August 13“I want to build a brand community like Peloton.” We’re hearing this more and more from clients. Tapping…
Executive Viewpoints August 10Technology is disrupting almost every industry, and call centers are no exception. And although the most important part…
Executive Viewpoints August 9Like many retailer planners and operators, the August heat doesn’t make me think about cool drinks on sandy…
Executive Viewpoints August 8Last year, as big box stores struggled to keep pace with Amazon and other tech savvy e-Tailers, “the…
Executive Viewpoints August 7It’s widely assumed that location data is collected primarily for the purposes of targeting and advertising — like…
Executive Viewpoints August 6Must Compete with Amazon. It’s a mantra for many retailers in today’s day and age. Shifting consumer expectations…
Executive Viewpoints August 2