How AI Is Transforming Retail Banking
Artificial Intelligence (AI) has invaded almost every industry in the world, and banking and financial services are no…
Executive Viewpoints October 24
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A Tale Of Two Cafes: How Prioritizing CX Helped Panera And Hurt Starbucks
Business leaders who know how to identify the biggest barriers to the success of their organization are often…
Executive Viewpoints October 24
Driving Revenue When Retail Stores Are Closing: Surviving The Retail Bust
The list of retailers closing stores is growing at a record rate, some calling it an extinction-level event.…
Executive Viewpoints October 17
What’s In Store for Holiday 2017: The Top Shopping Trends
Though my body is holding on to the last days of summer (and some shorts that my wife…
Executive Viewpoints September 26
Lessons Learned From The 2016 Holiday Shopping Season
Despite some reports of a less-than-stellar return, the 2016 holiday shopping season amassed record-breaking sales for the retail…
Executive Viewpoints March 7
Surprising Customer Service Lessons From 2016
2016 was a strong year for retail thanks to low unemployment, reduced interest rates and increased consumer confidence…
Executive Viewpoints March 7
POS Transaction Speed Optimization: 4 Ways to Go Beyond “Faster EMV”
It has been more than a year since the October 2015 fraud liability shift date and the EMV…
Executive Viewpoints March 7
4 Ways You Can Ship Smarter
E-Commerce merchants are all trying to compete for consumers’ attention with a variety of promotions such as free…
Executive Viewpoints February 28
Three Things We Learned From Selling IPS To Shopping Malls
Emerging, cutting-edge technologies don’t come with user manuals. Unlike currently-in-use technologies that are widely understood, new technologies like…
Executive Viewpoints February 21Featured
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