Ebay, Instacart, DoorDash Sign Up to Test OpenAI’s New Agentic Tool, Operator Â
Ebay, DoorDash, Instacart and Uber are among the companies that have signed on to participate in the research…
News January 24
Latest In: AI & Machine Learning
Trump, Tech CEOs Make Extravagant Promises with Launch of AI Investment Project ‘Stargate’
The parade of Big Tech CEOs through the White House continued on Tuesday as the CEOs of OpenAI…
News January 22
Why People-Centered Design will be One of 2025’s Hottest CX Trends
Some 2025 retail design trends are easy to predict; for example, it’s a good bet that artificial intelligence…
Features January 22
The Secret to Solving Retail’s $743 Billion Returns Problem: Intelligent Customer Support
With returns siphoning off a staggering $743 billion from retailers’ bottom lines in 2023, it’s clear that the…
Executive Viewpoints January 17
Five Trends Poised to Shape the Future of Digital Experiences in 2025
As digital experiences have evolved over the past few years, personalization and emotional connection have become central to…
Executive Viewpoints January 16
Curbing the $890 Billion Return Problem: Proactive Solutions for Retailers
With the holiday season just concluded, the challenge of managing merchandise returns is a reality for many retailers.…
Executive Viewpoints January 13
AI Successes from L’Oréal, Lowe’s and Walmart Bring Context to the AI Conversation
Artificial intelligence has, not unsurprisingly, been a headline topic at the NRF Big Show, and NVIDIA is undoubtedly…
Features January 13
How Dick’s Sporting Goods Fights Premium Sneaker Diversion with its Mobile App
The customer-facing mobile app for Dick’s Sporting Goods has come a long way since its debut in 2021.…
Features January 12
2025 Trends: AI Continues its Rise, Tariffs’ Uncertain Impact, Circular Commerce Blossoms
[Editor’s note: I sat down with the folks at PAN, our co-host for an exclusive event that will…
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