Does Personalization Always Improve CX? It Depends on Your Customers
Personalized experiences are one of the foundation stones of great customer experience, according to conventional wisdom. But is…
Executive Viewpoints January 16
Latest In: Digital Commerce
FedEx CEO: ‘Our Mission is to Make Supply Chains Smarter for Everyone’
FedEx is known for the logistics scale and expertise it has developed over a half century in business.…
Features January 14
Microsoft Leads the Charge to Help Retailers Harness Cloud Technology with New Industry Alliance
Microsoft has launched a new Retail Cloud Alliance (RCA) aimed at educating and empowering retailers to leverage cloud…
News January 14
Coachtopia ‘Road to Circularity’ Docuseries Spotlights Sustainability Challenges and Solutions
Coachtopia, the circular fashion sub-brand of Coach, has launched a new documentary web series designed to educate consumers…
News January 12
Disney Dives into Shoppable TV with Debut of New ‘Shop the Stream’ Tech
Disney has launched a beta program for its first native streaming shoppable ad format, Gateway Shop, which will…
News January 12
6 Paid Social Trends to Be Aware of in 2024
As 2024 advances, the importance and reach of paid social media advertising will only continue to grow. For…
Executive Viewpoints January 12
Vitamin Shoppe, JD Sports, Camping World Add On-Demand Delivery via DoorDash
DoorDash has added five recreation and wellness retailers to its marketplace — Camping World (190 locations), Golf Galaxy…
News January 11
Victoria’s Secret Taps into Google Cloud AI Solutions to Create More Personalized Online Experiences
Victoria’s Secret & Co. (VS&Co.) has announced a multi-year strategic partnership with Google Cloud to create more personalized…
News January 11
AI Steps into the Retail Arena
Generative AI has put the retail industry at yet another inflection point. 2023 was a period of experimentation…
Executive Viewpoints January 11Top Stories
Latest Podcasts
Latest Resources
