Holiday Returns are Where Loyalty is Won or Lost
Black Friday and Cyber Monday are over. Dashboards already show who hit targets and who missed. What they…
Executive Viewpoints December 23
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Smarter and Faster: How Gen AI Is Already Changing In-Store Retail Operations
You walk into a large home improvement store looking for a washer assembly to fix your kitchen faucet…
Executive Viewpoints December 22
The Connected Forecourt: How Fuel Retailers are Turning Stations into Shopping Destinations
Fuel and convenience retail is changing fast. The traditional forecourt is no longer just a place to fill…
Executive Viewpoints December 19
Securing Deliveries Year-Round: Combatting Porch Pirates with Smart Security Solutions
Despite thousands of deliveries being made daily, one issue for homeowners and businesses remains a concern: package thieves,…
Executive Viewpoints December 18
Agile Supply Chains Make Omnichannel Work
From brick-and-mortar locations to online storefronts and social commerce platforms, the growing complexity of fulfilling orders across channels…
Executive Viewpoints December 17
Why Retailers Can’t Afford to Ignore Site Speed in the Google Era
It only takes seven seconds to make a sale — that’s the patience limit for the average online…
Executive Viewpoints December 16
Beyond the Transaction: How Customer Experience Fuels Loyalty in Convenience Stores
A select group of super-regional convenience store chains including Wawa, Sheetz, QuikTrip and Kwik Trip are reinventing the…
Executive Viewpoints December 15
How Smart Shelves are Enabling Real-Time Customer Experiences
Over the past five years, retail has undergone a significant transformation, driven by shifts in consumer behavior, evolving…
Executive Viewpoints December 12
Building Safer Retail Workplaces: AI, Mental Health and Heat Safety
Workplace incidents including injuries, illnesses and near-misses cost U.S. companies $50.87 billion annually, according to recent research from…
Executive Viewpoints December 11Top Stories
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