The Future of Retail CX: How Autonomous AI Agents are Redefining Contact Centers
Retail contact centers are under constant pressure to deliver fast, reliable and high-quality service even as consumer expectations…
Executive Viewpoints September 3
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Intent is Just the Beginning in the Age of Agents
I recently read an article by Ann Smarty on intent-based optimization which was a nice, clear articulation of…
Executive Viewpoints September 2
Tariff-Proofing Retail: Why Digital Subscriptions and Gifts Matter Now
Most retailers are worried about the impact of the new tariff regulations on sales in 2025. Even for…
Executive Viewpoints September 1
Delivering More than Products: How to Make Subscription Shipping Seamless
The subscription economy is booming. According to recent data from UPS Capital Insurance Company, Inc., 57% of consumers…
Executive Viewpoints August 29
Unravelling Risk: Why Climate is Fashion’s Next Financial Reckoning
In fashion, timing is everything. But climate change is turning the industry’s greatest strength – speed – into…
Executive Viewpoints August 28
Why U.S. Retailers Should Take a Page from Europe’s In-Store Advertising Playbook
Modern retail media is built on clicks, but the overwhelming majority of conversions still happen in the aisles.…
Executive Viewpoints August 27
How Pre-Orders Give Brands Flexibility to Thrive During Unprecedented Times
Think back five years. COVID-19 had a ripple effect on the global supply chain, throwing the retail industry…
Executive Viewpoints August 26
Are Influencers Losing Value or is Your Business Leaving Impact on the Table?
Spoiler alert: Many brands are not reaching their full impact when it comes to working with influencers. What…
Executive Viewpoints August 25
The Future of Agentic AI Ecosystems in Retail
Agentic AI, where autonomous agents perform actions on behalf of people, may be relatively new, but it’s advancing…
Executive Viewpoints August 22Featured
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