Latest In: Executive Viewpoints

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When Bots Shop: Why Brands Should Stop Ignoring ChatGPT Commerce and Start Designing for it

As OpenAI expands ChatGPT’s commerce capabilities through partnerships with Shopify, Walmart and PayPal, a quiet transformation is underway.…

Executive Viewpoints February 3
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Behind the Scenes of Ecommerce: The Secret Data Battle

While huge companies like Alibaba and Amazon are in a constant competition to dominate consumer spending, the real…

Executive Viewpoints February 2
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The Great Consumer Divide: Why the Middle is Disappearing and Why Brands Should Fear it

Walk into any supermarket today and you can feel the shift. A basket of essentials costs the same…

Executive Viewpoints January 30
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How AI can Handle the 3 Biggest Gen Z Retail Trends that Shaped the 2025 Holiday Season

Gen Z is rewriting the rules of holiday shopping. Deloitte projected that Gen Z’s 2025 holiday spending would…

Executive Viewpoints January 29
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AI-Educated Shoppers Are Calling to Buy. Are Your Teams Ready to Convert Them?

While marketing leaders obsess over AI product discovery for back-to-school and holiday shoppers, they’re missing a $50,000 opportunity…

Executive Viewpoints January 28
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When Chatbots Make the Call, How Can Retailers Leverage Query-Based Commerce?

Today’s consumers don’t start shopping with a list; they start with a question. “What should I buy for…

Executive Viewpoints January 27
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How Smarter Restaurant Tech is Powering Loyalty even as Dining Frequency Declines

As we enter 2026, restaurants are raising prices to offset inflation-driven costs just as diners are spending less.…

Executive Viewpoints January 26
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Why Most Retail Apps Become Ghost Towns

Engagement is the key driver of measurable growth in retail. Loyalty programs are no longer punch cards and…

Executive Viewpoints January 23
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5 Lessons the Fashion Industry can Take from the CSRD

Global industries are feeling the added strain from increasingly stringent sustainability regulations. For fashion brands today, how a…

Executive Viewpoints January 22
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