Retail TouchPoints

Latest Posts

How AI Agents are Reshaping Online Fraud Ahead of a Busy Holiday Season

During the back-to-school shopping rush, malicious AI agents took advantage of seasonal deals and promotional campaigns to gather valuable intelligence — learning customer behavior, probing the limits of fraud detection…

Executive Viewpoints September 23

Resale Leader ThredUp Revamps Brand Identity, Adds AI-Powered Discovery Tools

ThredUp has debuted fresh branding and an array of new tools for buyers and sellers as the platform marks 16 years in operation, during which time resale has moved from…

News September 22

Pacsun Takes Co-Creation to the Next Level with New Youth Advisory Council

Pacsun wants to make it clear that it doesn’t just sell products to young consumers; it listens to them. The brand introduced its new Pacsun Youth Advisory Council — a…

News September 22

When AI Answers Everything, Loyalty is Your Brand’s Insurance Policy

Imagine typing “best summer dresses for wedding under $150” into Google and instead of the usual list of links, you’re presented with an AI-generated summary. Three to five specific options,…

Executive Viewpoints September 22

What Leaders Can Learn from Dick’s, Target & the Athleisure Boom

Featuring: Matt Powell, BCE Consulting & Tiffany Montgomery, SESO Sports retail is moving fast — and sometimes sideways. This week, Shop Eat Surf Outdoor Editor in Chief Tiffany Montgomery and…

Podcasts September 22
Homepage of the newly launched Edibles.com

UPDATE: Edibles.com can now Deliver THC Products to 65% of U.S. Population

[Update as of Sept. 19, 2025] Following a pilot program earlier this year in Texas, Edibles.com has expanded direct shipping of federally compliant THC products to 65% of Americans, with…

News September 19

Sephora Launches Platform for Creator-Curated Digital Storefronts

Sephora has debuted My Sephora Storefront, an affiliate platform that gives U.S. influencers a new opportunity to build shoppable digital storefronts and share product recommendations with their followers. The platform…

News September 19

Authentic Outlines ‘New Chapter’ for Forever 21, Focused Initially on Ecommerce and Wholesale

Authentic Brands Group (Authentic), which owns the Forever 21 brand, has selected a new partner network for the retailer’s U.S. operations following its second bankruptcy earlier this year. Unique Brands…

News September 19

Bridging Timelessness and Technology: How Zwilling Balances Legacy with Digital Transformation

When a brand has been trusted in kitchens around the world for nearly three centuries, it carries with it something that can’t be manufactured: legacy. For Zwilling, Henckels, Staub, Miyabi…

Executive Viewpoints September 19
Retail Trendcaster Webinar Series
Retail Strategy & Planning Series
Holiday ThinkTank