How Digital Will Help Reinvent Post-Pandemic Retail
Traditional retail remains a crucial stop on the consumer journey, but having faced the one-two punch of a…
Executive Viewpoints January 29
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Routine Retail: Why is Subscription Working Right Now?
Subscription models are nothing new, but the disruption of this year has shone a light on many of…
Executive Viewpoints January 29
The New ‘Pandemic Personas’: Defining the Seismic Shift in Consumer Buying Behaviors
The consumer buying behaviors retail marketers all once knew to be true experienced a seismic shift. The question…
Executive Viewpoints January 28
Top 2020 Retail Challenges and How To Future-Proof for 2021
The past six months have been tough, even punishing, for many retailers, but there was good news this…
Executive Viewpoints January 27
Six Things the Consumer of 2021 Really Wants
In 2020, more than any year since the advent of online and mobile commerce, consumers lost a sense…
Executive Viewpoints January 26
Retail’s New Best Practices for Profitable Local Sponsorships
Amid the pandemic, local connections for retail brands have never been more important, as companies with brick-and-mortar storefronts…
Executive Viewpoints January 25
Speech Technology Helps Retailers Deliver on Consumer Expectations for Contactless Shopping Experiences
Businesses across sectors are turning to voice technologies in response to COVID-19 health and safety concerns. These concerns…
Executive Viewpoints January 25
Contact Center AI Key to Retail’s Recovery in 2021
Analysts and consumers have been predicting the death of retail for many years now, but 2020 was especially…
Executive Viewpoints January 22
Yes You Can Compete Against Amazon: Recent Studies Suggest Retail Strategies
When it comes to ecommerce, retailers — especially small retailers — have long felt that attempting to compete…
Executive Viewpoints January 19Featured
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