This Holiday Season, ‘Out of Stock’ Should not Mean ‘Out of Luck’
Deloitte has predicted that overall retail sales this holiday season will top $1.1 billion — representing solid growth…
Executive Viewpoints November 17
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COVID-19 and the Retail Re-Awakening
Retailers are weathering the storm of a lifetime. The COVID-19 market has been choppy waters — disrupted supply…
Executive Viewpoints November 16
How Coronavirus Changes Mobile Commerce for Retail Brands This Holiday
As we approach the traditional sales window ahead of the holidays, retailers and brands have to move quickly…
Executive Viewpoints November 13
Rethinking Retail Customer Service for COVID-19 and its Aftermath
America’s retailers are racing to overhaul customer-service operations. And for good reason. Digital retail is seeing massive growth.…
Executive Viewpoints November 13
What is the Sound of Your Brand In-Store? Tips for Striking the Right Tone This Holiday Season
Q4 2020 will be the most consequential retail quarter of the past 25 years. To make the most…
Executive Viewpoints November 12
As Retailers Adjust to the Pandemic, Embracing Digital Commerce Doesn’t Have to be Risky
When the pandemic began to take shape last spring, many organizations were forced to hastily restructure their retail…
Executive Viewpoints November 11
Five Pandemic-Driven Trends Reshaping Retail CX Strategy
The COVID-19 pandemic has upended the retail sector. From household name brands declaring bankruptcy, to Amazon consolidating its…
Executive Viewpoints November 10
The New Normal: CPG’s Return to the Customer
The rapid growth of ecommerce and proliferation of subscription services is changing the retail landscape for good. Deloitte…
Executive Viewpoints November 9
Welcome to Gifting 2020 and Beyond — It is Better to Give Than to Receive
Gifting, and more broadly the act of giving, has taken on a whole new meaning in recent months.…
Executive Viewpoints November 9Featured
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