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Stop & Shop Marty robot

Stop & Shop Adds Real-Time Data Collection Capabilities to Marty Robots in 300 Stores

Stop & Shop has enhanced its in-store googly-eyed Marty robots to alert store associates when items need restocking,…

News September 18
#holiday2023 ci&t generative AI Melissa Minkow search

What to Expect and What to Wish for from Retailers this Holiday Season

Last holiday season would have marked a certain “post-pandemic” normalcy, but extreme excess inventory and inflation significantly impeded…

Executive Viewpoints September 18
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The Key to Keeping Customers Engaged and Combating the Paradox of Choice — Personalization

Shopping online can feel completely overwhelming for consumers when options feel infinite. The paradox of choice can even…

Executive Viewpoints September 14
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Want to Cut the Cost of Fast Fulfillment? It All Starts with Inventory Placement

Until someone invents a Star Trek-style replicator (“Tea. Earl Grey. Hot.”) that delivers pretty much any item to…

Features September 14
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Williams-Sonoma store

Williams-Sonoma Deploys New Tech to Gain Single View of Customer Across Multiple Brands

Williams-Sonoma will deploy a suite of solutions from Salesforce to get a 360-degree view of its customers across…

News September 13
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Ebay handbags

Ebay Launches Luxury Consignment Service in Designer Handbag Category

Ebay has introduced Ebay consignment for luxury products, providing owners with direct access to expert sellers who will…

News September 12
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Composable Commerce: Navigating Overlooked Transformation Challenges to Boost Business Agility

Retailers are waking up to the limitations of monolithic commerce stacks. These legacy models hinder one’s ability to…

Executive Viewpoints September 12
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Let’s Move from Fast Promising to Smart Promising

The rise of search-based and social selling has heightened retailers’ desire to offer aggressive estimated delivery dates (EDD).…

Executive Viewpoints September 8
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Forrester Report: 6 Steps for B2C Marketers Seeking Wins in 2023

Two types of technological change are causing the proverbial sleepless nights for business-to-consumer (B2C) marketers: updating data strategies…

Features September 8
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