Best Buy Adds Generative AI to its Customer Service Toolkit
Best Buy is expanding its partnership with Google Cloud to leverage generative AI technology for new customer service…
News April 9
Latest In: AI & Machine Learning
Next-Gen Co-Brand Cards are Tailored to You, by You
In a world filled with loyalty offers, it’s all about offering the right rewards and experiences at the…
Executive Viewpoints April 9
Retailer Lessons from iGaming Companies
Retailers are always looking to improve their game, with an eye to increasing sales, reducing costs and maximizing…
Executive Viewpoints April 5
How Amazon’s Anti-Counterfeit Unit Keeps Fake Products off its Site
Last year, Amazon identified, seized and disposed of 7 million counterfeit products worldwide. That’s certainly impressive, but what’s…
Features April 2
Urban Efficiency: Strategies for Streamlining Last Mile Delivery Amid Growing Congestion
Recent reports show that traffic delays cost U.S. drivers an average of 51 hours of lost time in…
Executive Viewpoints March 28
Google Personalizes Shopping Experience Using Customer’s Ratings and Brand Preferences
Google has begun using the zero-party data of customers’ thumbs-up/thumbs-down style ratings and brand preferences to better personalize…
News March 27
Secondhand Grew 15X Faster than New Apparel Sales in 2023, but ThredUp CEO Still Sees Ample ‘White Space’
A few years ago, buying resale online was still something that had to be sold to consumers. But…
Features March 27
How Retail Employees can Feel Safe to Learn Without Risk to Personal Brand
With so many shifts in the market, the pressure is on to upskill your workforce. However, there is…
Executive Viewpoints March 27
Execs from Macy’s, ThredUp, Google, DoorDash and More Cut Through the AI Hype
Amara’s Law posits that humans tend to overestimate the impact of new technologies in the short term but…
Features March 25Top Stories
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