Etsy Debuts Personalized, AI-Powered ‘Gift Mode’
For some people (including me!), gift-giving is as anxiety-inducing as speaking in public, but Etsy has a present…
News January 30
Latest In: AI & Machine Learning
Six Principles for Redefining Retail with Responsible AI
Generative AI (Gen AI) has brought about a seismic shift that’s reshaping customer interactions and business operations. As…
Executive Viewpoints January 30
2024 Predictions and Trends in B2B Ecommerce: Navigating the Digital Evolution
As 2024 unfolds, the B2B ecommerce sector is undergoing significant transformation driven by technological advancements and shifting buyer…
Executive Viewpoints January 24
Tech, Talent, and Partner Innovation is the Secret Sauce for Retailers to Stay Competitive
Put mildly, it has been a challenging few years for retailers. A historic pandemic with a double-whammy of…
Executive Viewpoints January 19
The Reality of AI in Retail: Executives Break Down Opportunities, Challenges at NRF
The rumor that every NRF speaker was contractually obligated to mention artificial intelligence (AI) at least once per…
Features January 18
Does Personalization Always Improve CX? It Depends on Your Customers
Personalized experiences are one of the foundation stones of great customer experience, according to conventional wisdom. But is…
Executive Viewpoints January 16
AI Isn’t Going Anywhere: How Retailers Plan to Deploy the Tech in 2024
Artificial intelligence dominated headlines and water cooler conversations in 2023, and 2024 is looking to be no different…
Features January 15
Beyond the ‘New Year, New You’ Marketing Cliché: How Inspirational Commerce Can Reignite the Shopping Flame
“New year, new you,” is a slightly hackneyed marketing trope, but it is still true that consumers are,…
Executive Viewpoints January 15
FedEx CEO: ‘Our Mission is to Make Supply Chains Smarter for Everyone’
FedEx is known for the logistics scale and expertise it has developed over a half century in business.…
Features January 14Top Stories
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